Strengthening Digital Government Services

How the public sector can keep up with super-charged digital expectations

Date: (to be confirmed)  |  Time: (to be confirmed)  |  Live Webinar

The COVID-19 pandemic didn’t create an appetite for digital convenience, but it massively accelerated it.

Though the private sector has been quick to accommodate customers’ changing expectations, Australians increasingly crave those same seamless digital experiences when interacting with government.

So how can the public sector keep up with this acceleration and continue building its digital capabilities? And how can agencies and departments keep innovating through platforms like Salesforce despite common challenges like a lack of internal specialist resources, a digital skills shortage, and the uncertainty of an ongoing pandemic?

For SA Health, at least part of the solution has been Simplus Managed Services, an extension of their internal teams and a flexible solution for the challenges of innovating within the public sector. In this webinar, we’ll be exploring:

  • How the pandemic has hastened expectations for government and what it means for agencies’ priorities going forward
  • Why Salesforce is critical for keeping up with new expectations around digital service delivery — and how Managed Services can make sure agencies don’t have to go it alone
  • The role of Managed Services in both managing immediate challenges and building a sustainable long-term strategy for innovation
  • Lessons for local and state government departments to learn from.
Moderator
& Host

National Sales & Delivery Director
Simplus

Alyssia Tennant is a collaborative visionary leader with extensive experience in implementing cloud-based CRM solutions that help organisations grow their revenue, transform operations and disrupt markets.

Alyssia has spent years cultivating high-performance teams and delivering large-scale critical programs. She is well-versed in constantly maintaining an accurate and holistic understanding of organisational needs, along with aligning and empowering teams through a shared vision to deliver innovative ideas and strategies for growth.

Presenters

National Sales & Delivery Director
Simplus AUSTRALIA

Alyssia Tennant is a collaborative visionary leader with extensive experience in implementing cloud-based CRM solutions that help organisations grow their revenue, transform operations and disrupt markets.

Alyssia has spent years cultivating high-performance teams and delivering large-scale critical programs. She is well-versed in constantly maintaining an accurate and holistic understanding of organisational needs, along with aligning and empowering teams through a shared vision to deliver innovative ideas and strategies for growth.

Evlynn Hayes headshot

Manager, Senior Card & Business Services Office for Ageing Well | SA Health

Evlynn Hayes, Manager, Seniors Card & Business Services at Office for Ageing Well.

Evlynn is an experienced leader with a background in business development and management in both the private and public sector. Her passion for providing exceptional digital customer service is evident in all projects she is responsible for, in particular the transformation of the South Australian Seniors Card program.

Managed Services Director Simplus Australia

Is a Customer Success Manager at Simplus Australia. With 20+ years of delivering successful business outcomes and providing value for customers, Adrian’s career has centred around CRM consulting to high-profile, enterprise organisations in both Australia and overseas. Adrian is skilled, flexible and meticulous in his approach. He genuinely cares about customer success, which makes him such a valued member of our team. Adrian is based in our Melbourne office

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