Using Salesforce cloud solutions, Simplus works with state and local government agencies to deliver improved user-centric services and transform citizen engagement.
Engaging Citizens Is the Way Forward for Government
Building digital capabilities is a high priority for the public sector as departments look towards transforming citizens’ experiences. With this comes a need to deliver relevant and personalised services, built on centralised data via a CRM.
Simplus Understands The Unique Challenges For Government
We have successfully delivered value around digital service delivery for a number of government agencies. Our goals are:
Transform citizen experience and engagement
Improve efficiency and viability of agency processes
Provide a single platform for improved service delivery, data, and analytics
THE AGE OF THE CITIZEN
The rapid pace of technological change, including the widespread adoption of digital technology, means that citizens’ expectations of government is growing
Citizens who access online services are consistently more satisfied than those who use other channels. Government agencies must adapt quickly and find ways to break down silos, share knowledge and invest in improved technology if they are to meet expectations.
Create a User-Centric Approach
DRIVE INTEGRATION THROUGH SEAMLESS PROCESSES
Job tasks which are routine and repetitive can be fully automated to free up time for higher-value tasks, relieving the administrative burden for employees. This also helps eliminate manual errors and duplication across agencies and drives greater efficiency.
Enable Greater Governance and Risk Management
Salesforce CRM solutions connect your teams on a single source of truth. By uniting your business on one trusted platform, you can access greater efficiency, reduced costs, and the power to deliver real value for your customers.
Why Partner with Simplus?
Simplus is a Platinum Salesforce Partner providing digital transformation through consulting, implementation, change management and managed services. We have worked with a number of government agencies to build stronger connections between citizens, employees, governments, services and the information they all need. Globally, with more than 4,500 successful projects and a customer satisfaction rating in the top 1% of all Salesforce partners, our goal is to help government become more responsive, effective and efficient.
Manager Seniors Card & Business Services SA Gov.
Head of digital and IT