Public Sector

Using Salesforce cloud solutions, Simplus works with state and local government agencies to deliver improved user-centric services and transform citizen engagement.

Get In Touch

Clients

logo of Multicultural NSW who availed of our solution for digital transformation in the government
logo of SA Health who availed of our solution for digital transformation in the government
logo of Sydney Olympic Park Multicultural NSW who availed of our solution for digital transformation in the government
logo of Victoria Treasury and Finance who availed of our solution for digital transformation in the government

Engaging Citizens Is the Way Forward for Government

Building digital capabilities is a high priority for the public sector as departments look towards transforming citizens’ experiences. With this comes a need to deliver relevant and personalised services, built on centralised data via a CRM.

Simplus Understands The Unique Challenges For Government

We have successfully delivered value around digital service delivery for a number of government agencies. Our goals are:

Transform citizen experience and engagement

Understanding how to improve the lives of citizens using technology is critical to government transformation and drives how to best design, build and deliver exceptional services.

Improve efficiency and viability of agency processes

The vast amount of data, siloed systems and manual processes makes it difficult for government employees to analyse information for use in their day-to-day operations. Simplus helps agencies break down silos, automate systems, and make data reliable.

Provide a single platform for improved service delivery, data, and analytics

Ensuring that data in accessible, safe, usable, and in the correct format is essential for governance and reporting to align stakeholders, make informed decisions and improve outcomes.
THE AGE OF THE CITIZEN

The rapid pace of technological change, including the widespread adoption of digital technology, means that citizens’ expectations of government is growing

Citizens who access online services are consistently more satisfied than those who use other channels. Government agencies must adapt quickly and find ways to break down silos, share knowledge and invest in improved technology if they are to meet expectations.

a senior citizen who benefits from the digital transformation in the government

Create a User-Centric Approach

Reduced complexity and data integration helps facilitate knowledge sharing and collaboration between departments and provides a single source of truth. This helps to ensure that services are accessible and easy to use for citizens and information is consistent, seamless and accessible for employees.
a woman who benefits from the digital transformation in the government

DRIVE INTEGRATION THROUGH SEAMLESS PROCESSES​

Job tasks which are routine and repetitive can be fully automated to free up time for higher-value tasks, relieving the administrative burden for employees. This also helps eliminate manual errors and duplication across agencies and drives greater efficiency.

Enable Greater Governance and Risk Management

Agile reporting on initiatives improves transparency and accountability and allows for data-informed decision making, which helps improve policy and service design. Data can be collected and accessed across multiple devices and shared in real time, allowing for greater inter-agency collaboration.

Why Partner with Simplus?

Simplus is a Platinum Salesforce Partner providing digital transformation through advisory, implementation, change management and managed services. We have worked with a number of government agencies to build stronger connections between citizens, employees, governments, services and the information they all need. Globally, with more than 4,500 successful projects and a customer satisfaction rating in the top 1% of all Salesforce partners, our goal is to help government become more responsive, effective and efficient.

Solution Platforms

100% Cross-Cloud Salesforce Solutions

SALES CLOUD

SERVICE CLOUD

Community Cloud

Field Service Lightning

Einstein Analytics

CPQ

PARDOT & Marketing Cloud

Integration Tools

CLIENTS

SA HEALTH

“We really felt confident that Simplus understood what we were trying to do and would continue to understand and ask questions. The process was very clear.”

Evlynn Hayes

Manager Seniors Card & Business Services SA Gov.

Read Their Story

Sydney Olympic Park Authority

“We partnered with Simplus Australia to implement an aggressive transformation program to deliver the streamlined systems, customer journey roadmap and data foundations vital to fulfilling our masterplan for a revitalized residential and events destination.”​

Parth Gandhi

Head of digital and IT

Read Their Story
Latest
Insights
Project work versus managed service provider, project consultant versus managed services provider, managed services versus project consulting, is managed services better than project consulting
Project work vs Managed Services: which model is best for your organisation?
November 30, 2021
Do you need a managed service provider or a project consultant – or both? Take a side-by-side look at the options.
Managed services versus staff augmentation, managed services or staff augmentation, is managed services or resource augmentation better, managed services or contract work
Resource augmentation, managed services or project-based consulting: which model is right for your organisation?
November 23, 2021
What’s the difference between staff augmentation and managed services? And which is right for you?
Lessons from SA Health’s digital transformation: how to keep driving change in the public sector
November 19, 2021
Digital transformation doesn’t happen overnight, and it helps when you can look at success cases in government services. South Australia Health saw an opportunity to consolidate their multiple systems to improve the customer experience for Seniors Card members.

Ready To Simplify Your Salesforce Journey?

Talk to us about how we can help you use Salesforce technology to simplify access to government services and improve the lives of your citizens.