Public Sector
Using Salesforce cloud solutions, Simplus works with state and local government agencies to deliver improved user-centric services and transform citizen engagement.
Clients
Engaging Citizens Is the Way Forward for Government
Building digital capabilities is a high priority for the public sector as departments look towards transforming citizens’ experiences. With this comes a need to deliver relevant and personalised services, built on centralised data via a CRM.
Simplus Understands The Unique Challenges For Government
We have successfully delivered value around digital service delivery for a number of government agencies. Our goals are:
Transform citizen experience and engagement
Understanding how to improve the lives of citizens using technology is critical to government transformation and drives how to best design, build and deliver exceptional services.
Improve efficiency and viability of agency processes
The vast amount of data, siloed systems and manual processes makes it difficult for government employees to analyse information for use in their day-to-day operations. Simplus helps agencies break down silos, automate systems, and make data reliable.
Provide a single platform for improved service delivery, data, and analytics
Ensuring that data in accessible, safe, usable, and in the correct format is essential for governance and reporting to align stakeholders, make informed decisions and improve outcomes.
The age of the Citizen
The rapid pace of technological change, including the widespread adoption of digital technology, means that citizens’ expectations of government is growing
Citizens who access online services are consistently more satisfied than those who use other channels. Government agencies must adapt quickly and find ways to break down silos, share knowledge and invest in improved technology if they are to meet expectations.
Create a User-Centric Approach
Reduced complexity and data integration helps facilitate knowledge sharing and collaboration between departments and provides a single source of truth. This helps to ensure that services are accessible and easy to use for citizens and information is consistent, seamless and accessible for employees.
DRIVE INTEGRATION THROUGH SEAMLESS PROCESSES
Job tasks which are routine and repetitive can be fully automated to free up time for higher-value tasks, relieving the administrative burden for employees. This also helps eliminate manual errors and duplication across agencies and drives greater efficiency.
Enable Greater Governance and Risk Management
Agile reporting on initiatives improves transparency and accountability and allows for data-informed decision making, which helps improve policy and service design. Data can be collected and accessed across multiple devices and shared in real time, allowing for greater inter-agency collaboration.
CASE STUDY
State Government Department CASE MANAGEMENT
A case management solution designed to place the wellbeing of victim survivors at the heart of the handling of cases of domestic violence.
CLIENTS
SA Health
Sales Cloud, Marketing Cloud
“We really felt confident that Simplus understood what we were trying to do and would continue to understand and ask questions. The process was very clear.”
Evlynn Hayes, Manager Seniors Card & Business Services SA Gov.
Sydney Olympic Park Authority
Sales Cloud, Service Cloud, Marketing Cloud
“We partnered with Simplus Australia to implement an aggressive transformation program to deliver the streamlined systems, customer journey roadmap and data foundations vital to fulfilling our masterplan for a revitalized residential and events destination.”
Parth Gandhi, Head of digital and IT
Government of South Australia | SA Health
Sales Cloud, Service Cloud, Marketing Cloud
“With time of the essence, agility was critical and implementing the solution in two distinct phases meant priorities could be met in the right order.”
David Bowker, Account Executive Simplus
SA Health Managed Services
Sales Cloud, Marketing Cloud
“I truly feel like Simplus is an extension of my team. We have gone from strength to strength, and we have now set up new projects that are bringing additional value to our community and to our members”
Evlynn Hayes, Manager Seniors Card & Business Services SA Gov.
Salesforce Solutions
Salesforce CRM solutions connect your teams on a single source of truth. By uniting your business on one trusted platform, you can access greater efficiency, reduced costs, and the power to deliver real value for your customers.
Why Partner with Simplus?
Simplus is a Summit Salesforce Partner providing digital transformation through consulting, implementation, change management and managed services.
We have worked with a number of government agencies to build stronger connections between citizens, employees, governments, services and the information they all need. Globally, with more than 4,500 successful projects and a customer satisfaction rating in the top 1% of all Salesforce partners, our goal is to help government become more responsive, effective and efficient.
State Government Department
Salesforce Managed Services
“With our Salesforce managed services arrangement with Simplus, we’re not constrained by the system as it currently looks – we can make changes if we need to, in order to improve processes and support new initiatives.”
The Department’s Regulation Manager
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Ready To Simplify Your Salesforce Journey?
Talk to us about how we can help you use Salesforce technology to simplify access to government services and improve the lives of your citizens.