Case Studies

Your success is our success

Case Studies

Discover how we’ve partnered with our customers to deliver value throughout their digital transformation journey.

Baptcare

“What the team has been able to achieve in 12 weeks has been amazing. Simplus really listened to us, understood our business and won our trust. If they said something needed to be done, we knew that it needed to be done.”

RAM VARADACHARI

Technology Delivery Manager

Disability Care

“We knew we needed help. If we are to become a company that truly lives our values, we needed to get our systems in order. We were already too involved in our processes to be subjective, so we turned to Simplus for help.”

NFP Health Fund

“Working with Simplus means that our existing in-house team has had much of those maintenance and day-to-day operational issues lifted from them.”

SA Health CASe MANAGEMENT

“With time of the essence, agility was critical and implementing the solution in two distinct phases meant priorities could be met in the right order.”

SA Health MANAGEd SERVICES

“Our ongoing relationship with SA Health sees our team act as partners, guides, troubleshooters, strategists and innovators for SA Health. Our deep level of specialist expertise ensures SA Health continues to get the most out of the Salesforce ecosystem through customisations and innovations.”

CURTIS WILLIAMS

Regional Sales Director, Simplus

SA HEALTH SENIORS CARD

“We really felt confident that Simplus understood what we were trying to do and would continue to understand and ask questions. The process was very clear.”

EVLYNN HAYES

Manager, Seniors Card & Business Services at Office for Ageing Well

SIGMA HEALTHCARE

“From day one, the team from Simplus continue to demonstrate they are listening to us by playing back solutions using our language and in context to our business. We truly feel we are in it together, both focused on delivering the right outcomes for the business.”

JILL SCHELLING

Customer Transformation Lead

State Gov Dept VIC

“With our Salesforce managed services arrangement with Simplus, we’re not constrained by the system as it currently looks – we can make changes if we need to, in order to improve processes and support new initiatives.”

State Gov Dept NSW

To increase the effectiveness of its support for victim survivors of domestic violence, this government agency asked Simplus to implement a client and case management solution that would streamline the administrative process.

SYDNEY OLYMPIC PARK

“We partnered with Simplus Australia to implement an aggressive transformation program to deliver the streamlined systems, customer journey roadmap and data foundations vital to fulfilling our masterplan for a revitalised residential and events destination.”

PARTH GANDHI​

Head of Digital and IT

Telecommunications

“There can be an issue with an Agile methodology when there are no commercial implications and teams are just given the flexibility to work on whatever is achievable. But in this case, it was essential that we overlay a commercial lens on top of an Agile approach to ensure accountability and delivery on productivity, quality and customer experience.”

DEBASHISH MUKHERJEE

Practice Engagement Manager

QUANTIUM

“With the agile quoting solution Simplus developed for us, we were able to get rid of many manual tasks and cut back on the potential for human error. Rather than getting bogged down by admin, our staff can now get back to what they do best which is focusing on our customers and keeping them happy.”

ALEXANDER TELEKI

Senior Solution Engineer at Salesforce

University of Sydney

Our key priority was to build a system that gives a complete picture of a student and their needs so we can address them in an integrated and holistic way. This is what Wellbeing CRM has provided.”

Dr Benjamin Wilkes

University of Sydney

UTS

“What differentiated Simplus Australia was they have consultants who could actually understand us. We are Salesforce novices, so we needed a group of people who could take us on that journey, to help us mature. They wanted a long-term partnership with us. That was exactly what we needed.”

Alex Au

Head of Web and Applications

Telecommunications

“There can be an issue with an Agile methodology when there are no commercial implications and teams are just given the flexibility to work on whatever is achievable. But in this case, it was essential that we overlay a commercial lens on top of an Agile approach to ensure accountability and delivery on productivity, quality and customer experience.”

DEBASHISH MUKHERJEE

Practice Engagement Manager

Want to learn more about how Simplus can help you?

Every client is one-of-a-kind and at Simplus we tailor all our services and solutions to meet your needs.

Contact us and one of our friendly sales reps will give you a call to find out more about you and see how we can work together to deliver on your business goals.

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