Salesforce Cloud Services - Best CRM Solutions for Your Business
Every business is different, and Salesforce CRM has the solutions to match.
Salesforce has awarded Simplus the highest level of partnership status, recognising Simplus as a Summit Salesforce Implementation Partner.
With our deep industry knowledge and expertise in high-tech, higher education, aged and disability care, and financial services, we will ensure your Salesforce CRM solution delivers results. We will work with you to scope, design and implement a Salesforce solution that will scale with your business and deliver value for your customers.
Salesforce Cloud services
Salesforce Customer 360 connects your teams on a single source of truth. By uniting your business on one trusted platform, you can access greater efficiency, reduced costs, and the power to deliver real value for your customers.
Salesforce Sales Cloud
- Automate your sales processes
- Less data entry, more selling
- Get full visibility of your pipeline
Salesforce Service Cloud
- Remove the burden of resource-intensive admin
- Lower your case volume
- Connect service across channels
Salesforce Data Cloud
Unlock trapped data and put it to work with Salesforce Data Cloud. It seamlessly integrates all your data into the Einstein platform so you can personalise every touchpoint, gain deeper insights and trigger data-driven actions. With easy and secure access to all your customer data in one place, Data Cloud creates a unified view of your customers to help your sales, service and marketing teams improve experiences, boost productivity and drive growth.
- Unify your enterprise data
- Harness the power of meta data
- Drive AI results from your data
Want to know what your Salesforce journey will look like in 3-5 years time? Our consulting (advisory) team offers big-picture thinking so you can see the value and opportunity in your Salesforce investment.
Salesforce Industries
Salesforce has specialised solutions for any industry, regardless of the size of your business. Each of these bespoke solutions is built on the world’s number one CRM platform.
Simplus has particular expertise in:
- Communications
- Energy and utilities
- Financial services
- Government
- Education
- Healthcare
Read more about the work we’ve done in one of our case studies.
Salesforce AI
With Salesforce AI, teams can accelerate time to value, predict outcomes and automatically generate content within the flow of work across sales, customer service, marketing and commerce.
- Drive productivity and personalisation
- Empower your teams to work smarter and make every customer experience more impactful
- Unlock efficiencies at scale
From design to implementation, our expert team supports AI transformations by providing the best solutions to suit any organisation’s needs.
Salesforce integrations
Working with a legacy system that you just can’t drop? We can manage the integration of Salesforce into your existing tech stack, creating efficiencies and reducing friction.
- Consolidate your tech stack
- Take advantage of cutting-edge AI solutions
- Seamless communication between disparate systems
What is Salesforce CRM?
Salesforce is the world’s #1 CRM platform. It offers a totally customisable suite of products, called Clouds.
Collectively known as Salesforce Customer 360, each Cloud offers dedicated solutions for each of your business needs. For any industry, business-size or market, Salesforce Cloud Services can help you improve efficiency, reduce costs, and accelerate growth.
Adding multiple Clouds boosts the advantages you’ll realise. Salesforce customers with more than one Customer 360 app have seen improved productivity and efficiency. 98% of customers have met or exceeded their ROI expectations.
Want to know more?
FAQs
Salesforce Cloud Services refer to a suite of cloud-based solutions designed to help businesses manage various aspects of their operations. These services cover sales, service, marketing, analytics, and more.
Salesforce offers a range of Cloud Services, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and more, each tailored to specific business needs.
Salesforce Cloud Services can help streamline your business processes, enhance customer engagement, improve data management, and drive overall productivity, ultimately leading to increased revenue and growth.
Salesforce Sales Cloud is a customer relationship management (CRM) platform designed to help sales teams manage leads, opportunities, and customer interactions. It provides tools for sales automation, analytics, and reporting.
Salesforce Service Cloud is a customer service platform that enables businesses to deliver exceptional support experiences. It includes features for case management, knowledge base, and AI-powered chatbots.
Salesforce Cloud Services are cloud-based, which means they are accessible from anywhere with an internet connection and are scalable to your business needs. Traditional software often requires installation and may lack the flexibility of cloud-based solutions.