Higher Education
Unify systems and data to elevate student experiences with automated engagement on Salesforce. Boost institution success and efficiency across recruitment, admissions, student success and alumni relations.
customers
Fostering lifelong connections with transformed education experiences
The rise of cloud-based systems, the shift towards non-linear education and the exponential demand for highly skilled workers are just some of the trends reshaping higher education.
Whilst Australian universities adapt to evolving expectations from various stakeholders about digital experiences, they must grapple with rising costs, decreased funding and fierce competition for new enrolments.
Enhancing student engagement, retention and operational efficiencies relies on extracting actionable insights from data systems. With cohesive data and aligned digital technology, data-driven strategies can help universities achieve institutional success.
Infosys | Simplus has extensive experience working with institutions to connect disparate data and systems – empower faculty and staff to exceed enrolment goals, foster lifelong student relationships and boost fundraising with the #1 AI CRM platform, Salesforce Education Cloud.
White paper
Connected higher learning
With changing business needs within Australia’s higher education sector, technology will play an important role to chart the way forward. How does this vital sector navigate the terrain ahead? Find out the future of higher education through the eyes of digital transformation at University Technology Sydney (UTS).
Our end-to-end university transformation services
Student recruitment
Precisely target prospective students and create a strong first impression with personalised messaging, marketing automation and seamless inquiry processes.
- Marketing automation
- Multi-channel communication
- Social media integration
- Event management
- Agent relations
Admissions & enrolment
Streamline enrollment and admissions processes while building stronger relationships with prospective students.
- Customisable applicant portal
- Application management
- Program planning
- Connected onboarding
- Offers & enrolments
Student Success & wellbeing
Increase retention by strengthening engagement and supporting student success and wellbeing, including identifying at-risk students early on and delivering timely, holistic support.
- Unified student records
- Student portal
- Targeted outreach
- Enquiry & case management
- Student support & wellness
Advancement, alumni & partner relations
Cultivate strong relationships with alumni, secure philanthropic support and optimise operations to meet the goals of your institution.
- Alumni relations
- Fundraising campaign insights
- Donation management
- Financial reconciliation
- Industry & research partnership
Support the entire learning experience with Salesforce Education Cloud
Enhance the student journey while achieving organisational goals.
Gain a 360-degree view of students through a single, integrated platform with Salesforce Education Cloud, the #1 AI CRM for education institution success.
Salesforce Education Cloud empowers institutions to deliver personalised engagements and connected experiences for all constituent relationships, from prospects to students, alumni and donors.
Predict key trends, save time with intelligent automation and be one step ahead of constituent needs with Education Cloud apps for recruitment and admissions, student success, academic operations, and advancement and alumni relations.
A proven return on investment: Forrester study
Forrester Consulting recently conducted a Total Economic Impact™ (TEI) study to examine the potential return on investment of Salesforce for Education after three years. Key findings include:
15% increase in retention
Improved student experiences and revenue protection by allowing institutions to communicate clearly and personally with students.
12% productivity lift
Increased productivity and resource allocation for administrative and academic teams with centralised information and greater data visibility.
$1.6 million in savings
Integrated systems and tools via a centralised CRM solution drive savings by minimising licensing and IT resource efforts.
5.5% boost in enrolment
Lifted enrolment rates by enabling institutions to follow up promptly with prospective students and gain visibility into conversion rates.
10% increase in fundraising
Optimised relationship management, donor analysis and audits to guide fundraising campaigns toward greater success.
CUSTOMER SUCCESS
Discover how we’ve partnered with tertiary institutions to deliver value throughout their digital transformation journey
Student Support & Student Wellbeing
University of Sydney’s Safer Communities program
To support wellbeing, the University of Sydney transformed incident reporting and case management with a human-centred CRM system for both students and practitioners.
Partner Relations
Unlocking a $10 Billion+ Opportunity
Using a centralised data-led strategy for Corporate Relations, UTS changed the way they work with strategic partners and strengthened their partner network across the university.
A Group of 8 Australian university
CUSTOMER SUCCESS STORY
Streamlining student engagement to drive a better user experience
An integrated CRM and marketing automation solution to support improvements in student experience.
A major ATN university
Admissions & Student Experience
A university-wide source of truth for a major Australian university
How Simplus improved the student experience and created a future-ready university by delivering a university-wide source of truth.
INDUSTRY DEEP DIVES
brochure
Building lifelong connections and transforming education experiences
The higher education landscape in Australia has evolved dramatically in recent years. Fortunately, the latest in CRM technology, AI and automation are helping institutions address these challenges and reimagine what’s possible.
ebook
6 ways Australian universities are stopping student attrition
To support universities’ student retention, we asked academic and professional staff from universities and the higher education sector to share their insights and advice.
WHITE PAPER
The New Business Of Connected Higher Learning
Technology plays an important role to help navigate changing needs within Australia’s higher education sector. See how University Technology Sydney (UTS) aligned the needs of students, staff, alumni and corporate partners.
WHITE PAPER
The Connected Campus
This White Paper explores the key learnings to transform your institution and improve the student experience from recruitment to retention and beyond.
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