Higher Education
Building lifelong connections and transforming the education experiences across the entire student lifecycle
customers
Of every 10 students who commence at an Australian university, three don’t graduate.
And in 2021, the QILT Student Experience Survey found that 19% of retained students had also considered leaving higher education.
Even though today’s students are more connected and moving faster than ever, their expectations have changed.
They’re used to Nexflix, Uber, and Amazon that provide hyper-personalised experiences at the touch of a button on their mobile devices. So every time students engage with your institution, they demand outstanding experiences. If you can’t deliver them, then performance, satisfaction, and retention will suffer.
We understand higher education and make it easier for an institution of any size to become a connected campus and drive stronger 1-to-1 engagement with students and corporate partners.
latest report
6 ways Australian universities are stopping student attrition
To support universities’ student retention, we asked academic and professional staff from universities and the higher education sector to share their insights and advice.
One platform to support your institution
Recruiting & Admissions
- Attract the right students and engage them in the channels they are using such as social media.
- Simplify the application and admissions process.
- Provide a 360-degree view of the student so you can help them in more meaningful ways.
Student Success
- Identify at-risk students.
- Create communities – connecting students with associations.
- Help associations manage themselves.
- Help your staff to help your students.
- Make it easy to navigate the system and know where to go for answers.
Alumni & Corporate Relations
- Keep in touch with alumni.
- Manage donations.
- Build strong ties with the business community.
- Encourage lifelong learning engagement.
Student experience insights
data visualisation
The importance of tracking and correcting student attrition
We have gathered the data from the QILT Student Experience Survey around student satisfaction, university revenue and the steps tertiary institutions are taking now to retain more students.
REPORTS
WHITE PAPER
The New Business Of Connected Higher Learning
With changing business needs within Australia’s higher education sector, technology will play an important role to chart the way forward. How does this vital sector navigate the terrain ahead? Find out the future of higher education through the eyes of digital transformation at University Technology Sydney (UTS).
WHITE PAPER
The Connected Campus
This White Paper explores the key learnings to transform your institution and improve the student experience from recruitment to retention and beyond.
INDUSTRY DEEP DIVES
CUSTOMER SUCCESS STORY
The University of Sydney’s Safer Communities program
To support wellbeing, USYD transformed incident reporting and case management with a human-centred CRM system for both students and practitioners.
infographic
Trends in student experience: QILT Student Experience Survey
The QILT Student Experience Survey reveals satisfaction ratings took a big hit in 2020. They’ve partly recovered but there’s work to do to lower attrition risk.
CUSTOMER SUCCESS STORY
University of Technology Sydney
Using a centralised data-led strategy for Corporate Relations, UTS changed the way they work with strategic partners and strengthened their partner network across the university.
infographic
Trends in student experience: QILT Student Experience Survey
The QILT Student Experience Survey reveals satisfaction ratings took a big hit in 2020. They’ve partly recovered but there’s work to do to lower attrition risk.
CUSTOMER SUCCESS STORY
University of Technology Sydney
Using a centralised data-led strategy for Corporate Relations, UTS changed the way they work with strategic partners and strengthened their partner network across the university.
VIDEO
The Student Journey
Find out how Salesforce is transforming the Student Journey and driving student success across the entire life cycle from prospect to alum.
Latest Insights
White paper
Connected higher learning
With changing business needs within Australia’s higher education sector, technology will play an important role to chart the way forward. How does this vital sector navigate the terrain ahead? Find out the future of higher education through the eyes of digital transformation at University Technology Sydney (UTS).
Ready To Simplify Your Salesforce Journey?
Talk to us about how we can help you use Salesforce to reshape the student experience and deliver new ways of learning.
