Deploy an autonomous digital workforce with Salesforce Agentforce AI agents
Multiply the power of Salesforce Agentforce with Infosys | Simplus
Humans + autonomous AI agents transforming customer success
The future of AI is agents, working alongside humans to redefine how organisations achieve customer success.
Salesforce Agentforce is a groundbreaking new low-code platform that empowers companies to build their own autonomous AI agents and scale workforces on demand – freeing up workers to focus on higher value tasks.
Agentforce offers a new level of sophistication by autonomously retrieving the right data on demand, building plans and actioning tasks – such as answering routine customer inquiries, qualifying sales leads, or optimising marketing strategies.
Agentforce AI agents use real-time data to adapt to changing conditions and operate within an organisations’ guardrails, ensuring every customer interaction is informed, relevant, and valuable. When relevant, AI agents can seamlessly hand over the task to human employees with a summary of the interaction and customer’s details, including recommendations for what to do next.
With our diverse expertise in Salesforce-led digital transformation, we tailor agents to meet the specific challenges and needs of various industries, supporting scalable growth.
Boost scale, efficiency and customer engagement
Salesforce Agentforce alleviates process pain points across different systems and workflows by delivering autonomous automation, secure data analytics, and seamless integration capabilities, empowering industries to accelerate operational efficiency, enhance customer engagement and deliver hyperpersonalised services.
Infosys | Simplus is part of the Agentforce Partner Network, trusted by Salesforce to build autonomous agents and actions to transform customer and employee interactions. With experience implementing advanced AI features for over 150 innovative use cases, we help organisations explore different AI use cases to unlock opportunities that drive customer success.
Our AI Strategy Process, coupled with our prebuilt use cases, guides organisations through their AI journey to ensure success from start to finish.
We offer two Agentforce launchpads to ignite AI journeys:
- Agentforce LiftOff for organisations with a pre-defined use case for AI agents to quickly drive value
- AI Spark for organisations wanting help to identify what AI solutions should be built, the delivery model and expected outcome.
Agentforce LiftOff
Experts believe the future of work is a hybrid workforce composed of humans with AI agents. With an estimated 41% of employee time spent on repetitive, low-impact work, organisations are looking to AI to automate time-consuming routine tasks so their people can focus on higher-value work.
Agentforce LiftOff enables organisations already on Salesforce to rapidly build and implement AI agents for known use cases. Or, organisations can select a predefined use case from Infosys’ extensive repository.
We help organisations quickly identify the value drivers of an AI agent use case to make sure it achieves optimum return on investment. Once identified, we make it a reality with a fast proof of concept approach.
AI Spark
No matter where an organisation is on their AI journey, we can help identify where AI can deliver impactful improvements and drive continuous progress. While some organisations have already embarked on their AI journey, others seek to understand how AI can enhance efficiency, productivity, and performance across their customer service, sales, and marketing operations before making a decision.
Our AI Spark offering assists organisations in pinpointing the AI solutions that will amplify their business capabilities. We provide an operational framework for AI releases and delivery, starting with a quick pilot to assess performance and business outcomes, thereby informing strategic decisions.
Our Value Drivers
Expertise and Capacity
Human-Centric Design
Innovation
CONTACT US
Ready for LiftOff? Looking for that Spark? Let’s Talk.