Insights
We’re sharing insights from industry experts to help you on your digital transformation journey – whether it’s for deeper knowledge on Salesforce implementation and support or managing organisational change.
Latest Insight
Lessons from SA Health’s digital transformation: how to keep driving change in the public sector
November 19, 2021
Digital transformation doesn’t happen overnight, and it helps when you can look at success cases in government services. South Australia Health saw an opportunity to consolidate their multiple systems to improve the customer experience for Seniors Card members.
Avoiding a common mistake in healthcare digital transformation
November 18, 2021
Many healthcare organisations have accelerated digital transformation, but there’s a common mistake to avoid.
3 ways to succeed in uncharted territory
November 17, 2021
How can organisations turn complexity and uncertainty into opportunity? Three approaches can help leaders succeed in uncharted waters.
Retail is now synonymous with customer experience
November 17, 2021
With the role of the store changing, how do retailers take the best out of their store experience and translate this online? Hear the latest insights from Carlos Bravo who is the account executive at Simplus, and specialises in the retail market segment. He shares his insights from conversations with a leading national Australian retailer.
How to factor in resourcing into your testing
November 5, 2021
Testing your project based on a resources plan saves time and money while increasing productivity throughout the process. Effective testing requires a clear understanding of each environment in the development process.
Customer loyalty is changing, are you?
November 2, 2021
What customers want now, more than ever before, is a truly personal shopping experience – and most retailers aren’t providing it.