Salesforce Cloud Solutions - Best CRM Solutions for Your Business

Every business is different, and Salesforce CRM has the solutions to match.

Salesforce has awarded Simplus the highest level of partnership status, recognising Simplus as a Summit Salesforce Implementation Partner.

With our deep industry knowledge and expertise in high-tech, higher education, aged and disability care, and financial services, we will ensure your Salesforce CRM solution delivers results. We will work with you to scope, design and implement a Salesforce solution that will scale with your business and deliver value for your customers.

Salesforce Cloud services

Salesforce Customer 360 connects your teams on a single source of truth. By uniting your business on one trusted platform, you can access greater efficiency, reduced costs, and the power to deliver real value for your customers.

Salesforce Sales Cloud

The flagship Salesforce solution, Sales Cloud is the world’s #1 CRM. With AI-powered automation, it will help you sell faster and boost your bottom line without compromising on quality.

Automate your sales processes
Less data entry, more selling
Get full visibility of your pipeline

Salesforce customers have seen a 29% boost in sales productivity. Read about how Sigma Healthcare used Sales Cloud to grow pharmacy sales by 9% and achieve a 10% return on investment.

Salesforce Service Cloud

Service Cloud allows you to personalise every customer interaction through the power of AI. With customer data at their fingertips, and mundane admin tasks handled by automation, your agents can concentrate on the most important customer interactions.

Remove the burden of resource-intensive admin
Lower your case volume
Connect service across channels

Service Cloud users have seen an average 27% reduction in support costs Read about how SA Health kept their customers at the heart of their operations with Service Cloud.

Salesforce Data Cloud

Unlock trapped data and put it to work with Salesforce Data Cloud. It seamlessly integrates all your data into the Einstein platform so you can personalise every touchpoint, gain deeper insights and trigger data-driven actions. With easy and secure access to all your customer data in one place, Data Cloud creates a unified view of your customers to help your sales, service and marketing teams improve experiences, boost productivity and drive growth.

Unify your enterprise data
Harness the power of meta data
Drive AI results from your data

Want to know what your Salesforce journey will look like in 3-5 years time? Our consulting (advisory) team offers big-picture thinking so you can see the value and opportunity in your Salesforce investment.

Salesforce Industries

Salesforce has specialised solutions for any industry, regardless of the size of your business. Each of these bespoke solutions is built on the world’s number one CRM platform.

Simplus has particular expertise in:

Communications
Energy and utilities
Financial services
Government
Education
Healthcare

Read more about the work we’ve done in one of our case studies.

Salesforce AI

With Salesforce AI, teams can accelerate time to value, predict outcomes and automatically generate content within the flow of work across sales, customer service, marketing and commerce.

Drive productivity and personalisation
Empower your teams to work smarter and make every customer experience more impactful
Unlock efficiencies at scale

From design to implementation, our expert team supports AI transformations by providing the best solutions to suit any organisation’s needs.

Salesforce integrations

Working with a legacy system that you just can’t drop? We can manage the integration of Salesforce into your existing tech stack, creating efficiencies and reducing friction.

Consolidate your tech stack
Take advantage of cutting-edge AI solutions
Seamless communication between disparate systems

What is Salesforce CRM?

Salesforce is the world’s #1 CRM platform. It offers a totally customisable suite of products, called Clouds.

Collectively known as Salesforce Customer 360, each Cloud offers dedicated solutions for each of your business needs. For any industry, business-size or market, Salesforce Cloud Services can help you improve efficiency, reduce costs, and accelerate growth.

Adding multiple Clouds boosts the advantages you’ll realise. Salesforce customers with more than one Customer 360 app have seen improved productivity and efficiency. 98% of customers have met or exceeded their ROI expectations.

Want to know more?

Talk to us about how we can help you use Salesforce technology to boost efficiency, accelerate growth, and reduce costs.

FAQs

What are Salesforce Cloud Services?

Salesforce Cloud Services refer to a suite of cloud-based solutions designed to help businesses manage various aspects of their operations. These services cover sales, service, marketing, analytics, and more.

What Salesforce Cloud Services are available?

Salesforce offers a range of Cloud Services, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and more, each tailored to specific business needs.

How can Salesforce Cloud Services benefit my business?

Salesforce Cloud Services can help streamline your business processes, enhance customer engagement, improve data management, and drive overall productivity, ultimately leading to increased revenue and growth.

What is Sales Cloud, and how does it work?

Salesforce Sales Cloud is a customer relationship management (CRM) platform designed to help sales teams manage leads, opportunities, and customer interactions. It provides tools for sales automation, analytics, and reporting.

What is Service Cloud, and how can it improve customer support?

Salesforce Service Cloud is a customer service platform that enables businesses to deliver exceptional support experiences. It includes features for case management, knowledge base, and AI-powered chatbots.

What is the difference between Salesforce Cloud Services and traditional software solutions?

Salesforce Cloud Services are cloud-based, which means they are accessible from anywhere with an internet connection and are scalable to your business needs. Traditional software often requires installation and may lack the flexibility of cloud-based solutions.