Service Cloud

Key Questions
10 questions to ask a Salesforce implementation partner
August 13, 2021
Looking for the right implementation partner? Make sure they give you the answers to these 10 questions.
How to know when it’s time to retire your legacy system
How to know when it’s time to retire your legacy system
July 29, 2021
As with a house or a car, there comes a time with legacy systems when repair is more costly than replacement. How do you know when that time has come?
Technical Debt
Three types of technical debt – and how to ensure they don’t hold you back
July 28, 2021
Technical debt isn’t the end of the world as long as you’re conscious of it and have a gameplan for managing it. Here are three types and how to manage them.
The importance of communicating early wins – and how to do it
The importance of communicating early wins – and how to do it
July 27, 2021
Communicating your project wins isn’t bragging, it’s a crucial part of change. Here’s how to get the biggest impact from your good news.
Why a single view of the customer is a must in retail
Why a single view of the customer is a must in retail
July 27, 2021
Omni-channel experiences are now vital in the retail industry. But first, retailers need a single view of the customer.
Data Readiness
Data readiness: don’t let data turn your digital transformation into a cautionary tale
July 6, 2021
Data readiness can make or break digital transformation. Here are the 4 biggest questions to ask if you want to make sure you’re data-ready.